Privacy Policy
How we collect, use and protect your information
1. Introduction
Welcome to LotteryLens. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. By using our website, you consent to the collection and use of information in accordance with this policy.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
Personal Data
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate:
- Name
- Email address
- Phone number
- Date of birth (to verify you are over 18 years old)
- Postal address
- Payment information (when applicable)
Non-Personal Data
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include:
- Browser name
- Type of computer or device
- Technical information about users' connection to our site
- Operating system
- Internet service provider
- Other similar information
3. Use of Your Information
We may use the information we collect from you in the following ways:
- To provide and maintain our services - Including to monitor the usage of our website and improve user experience.
- To personalize your experience - We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To send periodic emails - We may use the email address to send user information and updates. It may also be used to respond to their inquiries, questions, and/or other requests.
- To provide customer support - To assist you with questions, concerns, or issues related to our service.
- To process transactions - We may use the information users provide about themselves when placing an order only to provide service to that order (where applicable).
- To administer promotions, surveys, or other site features - To send you information you agreed to receive about topics we think will be of interest to you.
- To send you marketing communications - With your explicit consent, we may send you marketing communications related to our products and services.
4. Disclosure of Your Information
We may share your personal information in the following situations:
Business Transfers
If we or our subsidiaries are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction.
Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Partners
With your explicit consent, we may share your information with our marketing partners to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
Vital Interests and Legal Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
5. Data Storage and Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Data Protection
Our data is hosted on servers located in Australia. Any personal information you provide will be primarily processed and stored in Australia, and by providing us with your personal information, you consent to this transfer and storage of data.
Breach Notification
In the event we become aware that the security of our website has been compromised or users' personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.
6. Your Rights
You have certain rights regarding your personal information. These include:
Right to Access
You have the right to request copies of your personal data. We may charge you a small fee for this service.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
8. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. These may include:
- Official lottery operator websites
- Responsible gambling resources
- Gambling help services
- Payment processors (where applicable)
- Social media platforms
- Advertising partners
Please note that when you leave our website, any personal information you provide is not covered by this Privacy Policy.
9. Children's Privacy
Our website is intended for use by individuals who are at least 18 years old, as gambling and lottery participation is restricted to adults. We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we take immediate steps to remove that information from our servers.
All users of our site must be of legal gambling age in their jurisdiction, which is 18 years old in Australia. We implement age verification measures including:
- Age confirmation popups
- Age verification during account creation
- Clear 18+ labeling throughout the site
Last Updated: May 8, 2025
Contact Us
If you have any questions about this Privacy Policy, please contact us:
LotteryLens
288 Edward St
Brisbane QLD 4000
Australia
Phone: +61 7 3229 6600
Email: [email protected]
